Management Process Improvement Survey Travel 
Tom Spencer
MAY 6, 2018
Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. Through this survey patients answer approximately 32 questions regarding their inpatient stay. A total of 105 surveys were completed between April 24 and May 4, 2015, for a response rate of 10.5
Harvard Business
OCTOBER 23, 2017
Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.
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