Rick Conlow

AUGUST 21, 2023

Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. ” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles. We thought they could do more.

Training 69

Training Training Culture Leadership 69

Harvard Business

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades? Build a Dashboard.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.

How To 40

How To Retail Productivity Sales 40

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 8, 2017

Hospitals and individual participating physicians undergo a thorough and iterative evaluation process. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration. What does a healthcare system look like that earns one of these contracts?

Healthcare 28

Healthcare System Insurance Insurance 28