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Knowledge Base

Metrics

Sales

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. Start a knowledge base. What not to do. Your goal is success.

Metrics

Metrics Engineering Efficiency Operations

How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

JULY 19, 2016

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

Company

Company Knowledge Base Insurance Insurance

Scaling Customer Service as Your Startup Grows

How Companies Are Benefiting from “Lite” Artificial Intelligence

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