Kates Kesler

JUNE 29, 2020

We regularly work with CEO’s that are frustrated with leader behaviors that undermine enterprise strategy. Simple financial measures, like P&Ls, are an effective way to visibly drive leader accountability, yet they frequently do not match the complexity of today’s strategies.

Metrics 100

Metrics Sports Enterprise Comparison 100

Kates Kesler

MARCH 7, 2021

Local (business unit and operational function) teams have embedded practitioners that know the work of the unit and can build local relationships. . METRICS/REWARDS . . What metrics should we track? . Local team leaders manage allocation of resources, performance , and outcomes. Christie Irizarry.

Management 65

Management Enterprise Metrics Change Management 65

Kates Kesler

APRIL 7, 2022

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. A common strategy is created by representatives of the network and is broadly communicated.

Agile 65

Agile Enterprise Metrics Talent 65

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Start a knowledge base.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

JULY 19, 2016

No strategy is static. At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center.

Company 28

Company Knowledge Base Insurance Insurance 28