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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

MAY 6, 2018

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). For hospitals that are underperforming, how can they improve?

Healthcare 74
Healthcare Survey System Engineering 74
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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

JUNE 8, 2017

It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%.

Healthcare 28
Healthcare System Insurance Insurance 28
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