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Is More Effective Training the Answer?

LSA Global

Like most performance issues, the answer to improvements in TSA screening most likely contains a combination of actions related to clear goals/roles/processes, improved technology, better trained employees and aligned performance metrics and rewards. The Bottom Line – Is Training the Answer?

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. His free moments are spent traveling and enjoying sporting events with his wife and daughter. Image: Pexels.

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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. ECEN began first with total joint replacement, then added spinal surgery, and recently has begun providing bariatric (weight loss) surgery at selected centers.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. Are some managers better than others at delivering messages to employees?