Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. For hospitals that are underperforming, how can they improve? Process: Each Step Matters.

Is More Effective Training the Answer?

LSA Global

Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Some lawmakers seek improvement through better technology.

Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. ECEN provides employees of participating companies with 100% coverage for all travel and medical expenses at carefully selected healthcare systems; patients pay no out-of-pocket costs.

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.