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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

Periodically, a client and accountant would meet, review financial materials and status and, at the end of the encounter, make an appointment for the next meeting. Increasingly, in-person accountant visits have been replaced by phone or web meetings and do-it-yourself software like TurboTax. Less Time, Better Care.

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Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up

Harvard Business

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Will these findings on stable scheduling meet the same fate as the decade’s worth of findings on lean scheduling? Increasing staffing, they found, could increase sales and profits. We hope not.

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