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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Through this survey patients answer approximately 32 questions regarding their inpatient stay. ASHE conducted a survey of facility managers in 2015, and found that roughly half were part of their respective hospital’s patient satisfaction committee. Health Care Management Review,28(3), 254-264. ASHE monograph.

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How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

Harvard Business

The few who do are often confronted with dismissive complaint handlers who treat their experiences as interpersonal problems or instances of poor management rather than sexual harassment. Over time, the mere presence of these symbolic structures came to be accepted not only by HR and management professionals, but also by lawyers and courts.