Progressus

NOVEMBER 10, 2023

For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area. Market trends? How long does it take to bring those solutions to market? The bottom line? Retain talent? Can they scale?

Agile 52

Agile Tools Data Talent 52

Harvard Business

JUNE 12, 2018

Companies in multiple industries are already altering their approaches in changing urban markets. Now some are deepening their existing relationships with local governments and branching out into other types of smart technology implementation. Weighing the three questions below can help business leaders prepare for this shift.

Company 32

Company Real Estate Government Transportation 32

Management Consulted

OCTOBER 18, 2013

IBM’s target market for consulting services became the clients who were willing to pay for higher-value corporate services packages of research, software and services. Finance Risk. Information Technology. Marketing Sales & Service. Financial Markets. Fast forward to today. Operations and Supply Chain.

IBM GBS 203

IBM GBS Interviews Consulting Case Interview 203