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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This requires hiring the right employees, training them fully, and treating them well.

Banking 88
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6 Turnaround Tactics for a Failing Team

Rick Conlow

Less than 25% of employees have attended a company sponsored training program in the last five years. If you are the leader you will need to know how to do this or need to engage a trained facilitator to help you. Certainly, all team needs group dynamics training or they will stumble unneccesarily. Professionalize Your Team.

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6 Turnaround Tactics for a Failing Team

Rick Conlow

Less than 25% of employees have attended a company sponsored training program in the last five years. If you are the leader you will need to know how to do this or need to engage a trained facilitator to help you. Certainly, all team needs group dynamics training or they will stumble unneccesarily. Professionalize Your Team.

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8 Issues that May Cause You to Lose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This requires hiring the right employees, training them fully, and treating them well.

Banking 78
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. companies were deciding to move R&D to China to be closer to manufacturers, suppliers, and talent as well as to reap lower development costs and higher-growth markets.