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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

A recent McKinsey global survey makes this truth glaringly obvious. You can use the following questions in a one-to-one meeting or as an anonymous pulse survey with a team. Calling yourself a leader is easy. Researchers found that most leaders believe their workplace is psychologically safe. I feel a sense of belonging within my team.

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Understanding the Costs and Causes of Employee Turnover

Tom Spencer

Recruitment costs – it takes time and effort to recruit new employees, and this can be especially costly if the required employees are experienced and the services of a headhunter are required. Randstad, a HR consulting firm, conducted extensive research in 2015 in which they surveyed over 220,000 employees across 22 countries.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Meanwhile quantitative research methods—including surveys, website analytics and CRM data—can provide broader stroke insights that inform a deeper understanding of customer preferences and receive feedback on your current CX. Remember this step is about establishing a foundation on which you can build phased improvement.

Metrics 26
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. Meanwhile, its transmission model reduces the costs of transactions, enables verification and efficient exchange of ownership, and opens the door to real-time micropayments. RyanJLane/Getty Images.

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Success with the Internet of Things Requires More Than Chasing the Cool Factor

Harvard Business

And a new survey by Cisco found that one-third of all completed IoT projects were not considered a success. In my experience with dozens of organizations implementing IoT solutions, those that achieved their expected ROI changed their traditional business approaches in one or more of the following ways: They Developed a Partner Ecosystem.

ROI 28
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How Learning and Development Are Becoming More Agile

Harvard Business

Our research at the Agile Talent Collaborative reinforces findings from Accenture and other consulting and research firms: the use of freelancers — or agile talents as we call them — is growing, and for reasons that go well beyond cost efficiency. Bringing customers and providers together is becoming more common.

Agile 28