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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. This creates a dilemma for leaders. Clearly, any enterprise that doesn’t embrace automation won’t be able to survive any better than a farmer with a horse-drawn plow. market share in online sales.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

While some aspects of care clearly require doctor and patient to be in the same place at the same time, many demonstrably don’t. Much of the current thinking about new service-delivery models is based on the notion that cost and efficiency of care delivery can be enhanced by directing more patients to primary care.

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