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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

MARCH 30, 2017

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. This creates a dilemma for leaders. Clearly, any enterprise that doesn’t embrace automation won’t be able to survive any better than a farmer with a horse-drawn plow. market share in online sales.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

NOVEMBER 13, 2017

Much of the current thinking about new service-delivery models is based on the notion that cost and efficiency of care delivery can be enhanced by directing more patients to primary care. Less Time, Better Care. As we’ve argued, the solution is for them to spend less time with their providers. Provider workload.

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