Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 40

System Healthcare Metrics Operations 40

Harvard Business

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 28

Company Knowledge Base Insurance Insurance 28

Harvard Business

NOVEMBER 14, 2016

These may be as simple as “reduce year-over-year health care spending” or as specific as “help employees with chronic disease improve medication adherence” Metrics. These solutions are new to market and some of them may not be included in the standard offerings of your health insurer or third-party administrator.

Metrics 28

Metrics ROI Journal Study 28

Harvard Business

DECEMBER 9, 2016

These software systems can in some cases be so efficient at screening resumes and evaluating personality tests that 72% of resumes are weeded out before a human ever sees them. But there are drawbacks to this level of efficiency. They are typically trained to learn from past successes, which may embed existing bias.

Resumes 28

Resumes Recruiting Recruitment Software 28

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. The team used an outside consultant with experience in automotive product design to train and coach the leader and team members in the new capability.

Case Interview 28

Case Interview Insurance Insurance System 28