Education, Finance and Process Improvement - Management Consulting Connection

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Education

Finance

Process Improvement

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support.

Metrics

Metrics Engineering Efficiency Operations

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

OCTOBER 23, 2018

While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. Around the world, educated people are the one single indispensable ingredient for innovation. simply couldn’t provide.

Engineering

Engineering Government Automotive Research

Scaling Customer Service as Your Startup Grows

How the U.S. Can Rebuild Its Capacity to Innovate

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