Education Finance Management Process Improvement 
Harvard Business
SEPTEMBER 11, 2017
Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Set up a simple workflow to manage customer requests. What to do. Don’t do it.
Harvard Business
OCTOBER 23, 2018
While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. They’re defined by high levels of “buy-in” from owners, investors, managers, and employees.
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