Education Finance Process Improvement Training 
Harvard Business
SEPTEMBER 11, 2017
In later stages you’ll want people who think about how to scale through process, training, and systems. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable.
Harvard Business
OCTOBER 23, 2018
While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. Around the world, educated people are the one single indispensable ingredient for innovation. simply couldn’t provide.
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