Development Education Finance Process Improvement 
Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support.
Harvard Business
OCTOBER 23, 2018
firms took offshoring a step further and began contracting design and product development activities overseas around the turn of the millennium when China joined the World Trade Organization and Asian producers started investing in major capacity improvements. By the time that substantial U.S. simply couldn’t provide.
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