Remove Education Remove Finance Remove Marketing Remove Process Improvement
article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. I’ve spent the last seven years building the customer success function at HubSpot. What to do.

Metrics 49
article thumbnail

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

The invention of modern transistors, the adoption of standardized shipping containers, and the advent of low-cost assembly lines in East Asia lowered costs and created larger markets for televisions and radios, setting the stage for an Asian manufacturing powerhouse. By the time that substantial U.S. Invest in hardware startups and scale-ups.