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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

MAY 6, 2018

Through this survey patients answer approximately 32 questions regarding their inpatient stay. This model assists leaders in developing specific patient-centered ways to improve the patient experience through: culture changes, process improvements that support patients and staff, and. In 2015, hospitals either lost or gained 1.5%

Healthcare

Healthcare Survey System Engineering

How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

Harvard Business

AUGUST 22, 2018

In 1998, the Supreme Court — citing the 1980 EEOC guidelines — explicitly addressed the issue of anti-harassment policies and complaint procedures in the Faragher v. As shown below, judicial deference to symbolic structures increased steadily over time, beginning in the lower courts and traveling up the judicial hierarchy.

Policies

Policies Case Interview Guidelines Resources

Improving the Patient Experience: People, Process, Place Model

How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

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