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Gorillas in our Midst

Tom Spencer

Source: Siriraj Medical Journal ). This saves us from mental processing overload but can also remove useful information. Consult widely with a range of people to help you see aspects of a problem that you might have filtered. Management Consulting' When communicating with others, use multiple mediums.

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Journal of Nursing Care Quality, 23(3), 216-224. making enhancements to the hospital physical environment.