Change Management Sales Small Business Training 
Harvard Business
JULY 19, 2016
These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.
Consulting Success
FEBRUARY 19, 2018
We have a few clients, one in particular that the selling cycle was four years, and that’s a lifetime in a small business and to a consultancy to think that, “I’m talking to this potential client for a period of four years off and on and still haven’t sold them one day of work.” Click To Tweet. How do you do that?
Harvard Business
MAY 3, 2016
According to a new book by Harvard Business School’s Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. They’ve also grown their sales 134 percent while the S&P 500 has grown just 53 percent.
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