Harvard Business

NOVEMBER 9, 2016

Most organizations standardize work for managers by testing it on a small scale in one pilot unit. Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, describes the pilot unit as the “model cell,” a place for experimentation, learning, and modeling new methods for the rest of the system.

Healthcare 32

Healthcare System Operations Metrics 32

Harvard Business

NOVEMBER 23, 2016

Major change also takes a long time to implement — between five and seven years on average — and the performance improvements that are achieved rarely last. In healthcare, change is even harder than in most industries. Together we developed an agenda for change and put it into action.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

OCTOBER 18, 2018

Alignment of common values enabled and motivated them to work through this change adoption together. Data and metrics can create an awareness of problems, a means to explore them, and a goal post to measure progress. Engage employees with data to explain the problem, its urgency, and how to address it.

Data 35

Data Culture Training Training 35

Harvard Business

DECEMBER 13, 2016

They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics. Team members identified a clinic and met with its leaders to pitch the project.

Case Interview 28

Case Interview Insurance Insurance System 28