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Data Can Do for Change Management What It Did for Marketing

Harvard Business

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management. But before that can happen, we have to understand why data has failed to catch on in change management to date.

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7 Questions to Ask Before Your Next Digital Transformation

Harvard Business

Such a high failure rate isn’t surprising, as leaders are trying to create entirely new competencies and wedge them into an organization with strong legacy cultures and operating models. While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration at HBS, heads the Advanced Management Program — which empowers executives with the management expertise and cross-functional perspective to drive performance across domains, industries, and borders. “It doesn’t happen overnight.