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Data Can Do for Change Management What It Did for Marketing

Harvard Business

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management.

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What is consulting?

Tom Spencer

Chief topics central to the job description of HR consultants are, among others, organizational changes, change management, terms of employment, learning & development, talent management and retirement. How many offices should it aim to open? Within what timeframe? Which cities should it prioritize?

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7 Questions to Ask Before Your Next Digital Transformation

Harvard Business

Such a high failure rate isn’t surprising, as leaders are trying to create entirely new competencies and wedge them into an organization with strong legacy cultures and operating models. While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Q: What are some of the institutional barriers to developing an outside-in orientation? A: Developing an outside-in orientation is difficult to achieve because it requires both insight and action. Gaining real insights into customers’ needs demands more of companies than those arising from typical market research.