Harvard Business

NOVEMBER 6, 2018

Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm or a customer service or sales team. The case explores this process through the example of Cineplanet, a leading movie cinema chain in Peru. Learn more.

Education 30

Education Methodologies Case Study Case Studies 30

Harvard Business

DECEMBER 7, 2017

Buell is faculty chair of the HBS Executive Education program, Achieving Breakthrough Service , which explores how service leaders can create distinctive and sustainable service organizations that “turn customers into raving fans and employees into dedicated stewards of the mission.” How to Spot a Liar.

Education 28

Education Methodologies Case Study Case Studies 28

CaseInterview.com

DECEMBER 4, 2019

As you might know, Motorola eventually dominated the pre-smartphone mobile phone market with close to $10 billion in annual sales. In the case of the supposed Motorola engagement, which I believe took place in the 1970s, there was so little data available that there was not much to analyze. They’d say, "I don’t know."

McKinsey 75

McKinsey Case Interview Bain Data 75