Case Studies, Company, Metrics and Time Management - Management Consulting Connection

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Case Studies

Company

Metrics

Time Management

Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

OCTOBER 23, 2017

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. If you’d like your comment to be considered for publication, please be sure to include your full name, company or university affiliation, and email address.

Case Study

Case Study Case Studies Study Case Interview

How to Manage Managers

Harvard Business

AUGUST 29, 2016

Regularly seek feedback on how you’re doing as their manager. Case Study #1: Model the behavior you want to see. Matt Van Itallie, the vice president of customer support at a Maryland-based software company, took on a new role last December. “The managers showed real growth in their skills.

Management

Management How To Report Training

Case Study: Are Our Customer Liaisons Helping or Hurting?

How to Manage Managers

Stay Connected