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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

OCTOBER 23, 2017

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Vishnu Patel, a respected cardiologist who’d just given his notice. “Everyone is always very polite in these interviews, but I need your honesty,” Amrita told him.

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Case Study Case Studies Study Case Interview 28
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How to Manage Managers

Harvard Business

AUGUST 29, 2016

Regularly seek feedback on how you’re doing as their manager. Case Study #1: Model the behavior you want to see. He inherited a team of seven people, five of whom were relatively new managers. “The managers showed real growth in their skills. ” Case Study #2: Work closely together.

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Management How To Report Training 49
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