Case Interview Change Management Exercises Operations 
Harmonious Workplaces
OCTOBER 24, 2023
In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. That’s a lot of bending!
Harvard Business
OCTOBER 30, 2018
Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. We conducted interviews with staff members in the hospital, nursing home, and rehabilitation center, and conducted an informal survey after the initial exercise.). Kelly Sillaste/Getty Images.
Harvard Business
DECEMBER 13, 2016
A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. Interview questions were designed to test applicants for these traits. Create a dedicated multidisciplinary team.
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