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Capital Controls Destroy Greek Small Businesses; Bank Shares Plunge Again; Record Contraction

MishTalk

July’s sharp decrease in the level of new business at manufacturers surpassed the previous record set in February 2012. Panel members commented on the impact of capital controls on demand, and also cited a generally uncertain operating environment which further weighed on sales. It’s a business disaster,” she said. “If

Banking 28
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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

According to a new book by Harvard Business School’s Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. They’ve also grown their sales 134 percent while the S&P 500 has grown just 53 percent.