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How One Company Got Employees to Speak Up and Ask for Help

Harvard Business

Even when they found good people, many new service agents were pulled out of their two-month training program in as little as two weeks. No market research or benchmarking data would have suggested it. And once they found it, it didn’t need careful change management to extend it to the rest of Customer Support.

Company 47
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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

And Gulati’s research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. At Harvard Business School’s Advanced Management Program. And what are the benchmarks of success? Join the conversation. With Ranjay Gulati.

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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

The Pharma PPM Toolbox Conference 2024 April, 17-18, Basel, Switzerland The event is dedicated to discussing the key success factors of project portfolio management in the pharmaceutical industry – portfolio evaluation, prioritization, and optimization. This event offers an opportunity to benchmark and engage with industry leaders.