Remove Benchmarking Remove Change Management Remove Interviews Remove Operations
article thumbnail

How to De-Risk Working with a Freelance Management Consultant

Comatch

The world is changing rapidly, and the way that companies operate within it needs to shift as well. More than ever, organizations are using independent experts and freelance management consultants to address critical challenges. workforce and 14% of the European workforce operate as freelance professionals. .

article thumbnail

How One Company Got Employees to Speak Up and Ask for Help

Harvard Business

The more calls they received, the more operators they needed, and the more their margins eroded. No market research or benchmarking data would have suggested it. And once they found it, it didn’t need careful change management to extend it to the rest of Customer Support. ” Yeah, ouch. ” Yeah, ouch.

Company 48
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

The Pharma PPM Toolbox Conference 2024 April, 17-18, Basel, Switzerland The event is dedicated to discussing the key success factors of project portfolio management in the pharmaceutical industry – portfolio evaluation, prioritization, and optimization. This event offers an opportunity to benchmark and engage with industry leaders.

article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

And Gulati’s research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. At Harvard Business School’s Advanced Management Program. And what are the benchmarks of success? Join the conversation. With Ranjay Gulati.