Benchmarking Change Management Financial Retail 
Harvard Business
JUNE 3, 2016
The initiatives included streamlining patient administration in a hospital, implementing a customer-relationship-management (CRM) system in a financial services organization, rolling out a global enterprise-resource-planning (ERP) system for a pharmaceutical company, and promoting collaboration in a technology company.
Harvard Business
MAY 8, 2017
Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). How effectively has the company adapted its legacy business to change and disruption, giving it new life? Financial performance. Core r epositioning.
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