Harvard Business

JUNE 3, 2016

Consequently, it is useful to think about investments in digital as essentially investments in change. It includes changes in how an organization interacts with its customers, citizens, or patients; in operational processes; in business models; in supply chain relationships; and in how employees use information to generate insight.

Tools 28

Tools Construction System Retail 28

Harvard Business

MAY 8, 2017

How effectively has the company adapted its legacy business to change and disruption, giving it new life? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Financial performance.

Methodologies 53

Methodologies Culture Metrics Company 53

Harvard Business

MAY 3, 2016

From building cross-functional customer segment units to creating additional teams that cut across merchandizing, store operations, and segment owners, senior leadership at Best Buy saw to it that the entire organization embraced an outside-in approach. And what are the benchmarks of success? It doesn’t happen overnight.

Education 30

Education Real Estate Research Company 30