Remove Benchmarking Remove Change Management Remove Culture Remove Retail
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What the Best Transformational Leaders Do

Harvard Business

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). How effectively has the company adapted its legacy business to change and disruption, giving it new life? They Use Culture Change to Drive Engagement.

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A Tool to Map Your Next Digital Initiative

Harvard Business

The initiatives included streamlining patient administration in a hospital, implementing a customer-relationship-management (CRM) system in a financial services organization, rolling out a global enterprise-resource-planning (ERP) system for a pharmaceutical company, and promoting collaboration in a technology company.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

A: Best Buy, the largest dedicated consumer electronics retailer in the United States, provides a good example of a company that developed an outside-in orientation by tackling its own internal silos. And what are the benchmarks of success? Developing the Global Leader. Q: What is an example of a company that has been on this journey?