Johanna Rothman
JUNE 9, 2020
If the team delivers something useful every day, the manager doesn't need to know any metrics inside the team. That includes any interim measures, including cycle time metrics. If the manager decides to punish the team with their metrics, or impose some standard process, the team might buckle under the pressure.
1 to 1
SEPTEMBER 21, 2021
It all begins with leadership. They gather associate metrics, coach on best practices, and use historical data to create targets. They report what they learn to leadership and associates, informing future trainings and strategies. The right people matter. Lead prioritization is another people-based way brands can boost sales.
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Markovitz Consulting
MAY 19, 2021
We can argue over specific metrics, but we’d all agree that we have to account for physical as well as mental/emotional health. As with individuals, there will be disagreement over metrics, but clearly we have to consider financial performance, internal stakeholders (employees), and external stakeholders (community).
Martinka Consulting
SEPTEMBER 5, 2018
Without effective leadership you have a dysfunctional organization, whether it’s a government, business, or non-profit. A friend doesn’t believe in business plans, strategy, metrics, job descriptions, etc. No leadership, no (positive) results. we need bike lanes). A past client thought delegation was a sign of weakness.
Harvard Business
DECEMBER 18, 2017
This is true both for “on balance sheet” workers and the gig economy. Track key performance metrics, particularly those related to value delivered rather than just cost of delivering, and iterate as you learn. Using a systematic approach, create the space for them to experiment. Rethink your efficiency conversations.
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