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Customer intent is a treasure trove of actionable data hiding in plain sight

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Insights into what customers want and need are more important than ever as the economy and market conditions change. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

Data 29
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7 Skills That Aren’t About to Be Automated

Harvard Business

It’s no wonder, then, that young people are anxious about their ability to compete in the job market. This is true whether the speaker is Albert Einstein imagining himself on a train nearing the speed of light to explain relativity or John F. What happened next shocked him: “The performance of my team instantly improved.

Ethics 42