1 to 1
JUNE 1, 2021
Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. When looking at the benefits of attended vs. unattended RPA, consider a strategy that uses – and brings out the best in – both.
Harvard Business
AUGUST 28, 2017
While the question of correlation versus causation can be legitimately raised, a separate analysis uncovered some evidence that AI is already directly improving profits, with ROI on AI investment in the same range as associated digital technologies such as big data and advanced analytics. Digital capabilities come before AI.
1 to 1
NOVEMBER 22, 2023
CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.
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