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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 46
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. annual trade deficit in advanced technology products alone stands around $100 billion. It’s that the U.S. based companies.