Automotive Emotional Intelligence Ethics Training 
Harvard Business
DECEMBER 29, 2016
It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Wells Fargo. Volkswagen. and the U.K.,
Harvard Business
JULY 31, 2018
Conversational IVRs (interactive voice response) and chatbots promise to route customers to the right service flow faster and more accurately when factoring in emotions. More importantly, adequate psychological training for the people in power is required to interpret the emotional results, and to make adequate adjustments.
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