Automotive Benchmarking Leadership Travel 
1 to 1
JULY 29, 2022
By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”
Management Consulted
AUGUST 28, 2013
The practice areas of Booz & Company include: Strategy and Leadership. Automotive. Probably not; the firm’s ties to the federal government are so ingrained that it will likely be held back from across-the-board thought leadership (the federal government is known more for best practice implementation, not innovation).
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