article thumbnail

Assessment: How Successful Was Your Company’s Reorg?

Harvard Business

Think about the disruption being caused by electric and autonomous cars in automotive; by regulatory challenges in banking; by shale resources in oil and gas; and by a groundswell of public dissatisfaction in political institutions, to name just a few. To get a sense of how successful your recent reorg was, take the survey below.

article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

Automotive telematics can capture metrics such as the frequency and length of trips and unsafe driving behaviors like hard braking and rapid acceleration. more likely to use data to benchmark customers and advise them on how to realize greater value. Ecolab is also using its growing network of equipment to generate new services.

Company 28
article thumbnail

Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

Automotive. In fact, one of the reasons Booz & Company may rank so close to MBB now could have to do with the fact they offer services at a 10-20% discount to MBB, and on benchmarking cases or projects heavy on research, clients may believe they are getting top services for a discount. Organization and Change. Program Management.

article thumbnail

2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

Automotive OEMs and Tier 1 suppliers will attend the event to identify potential suppliers and forge strategic partnerships. Automotive Functional Safety Week April, 15-18, Berlin, Germany The event offers four days of technical sessions, networking opportunities, and insightful discussions.

article thumbnail

Australia's Alleged Conservatives Surrender to Unions; GM Australia vs. GM US; Currency Madness Everywhere

MishTalk

When these protected companies and industries cave in to unions, these new wages and working conditions become the benchmark and these wages flow onto every other sector. Looking for madness? Baggage handlers for QANTAS earn up to $85k per annum. It is not sustainable and the repercussions are being felt right now.