Harvard Business

MARCH 7, 2017

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. Consider the revolving door of experts, colleagues, vendors, and their specialists.

B2B 31

B2B Travel Benchmarking Sales 31

Harvard Business

OCTOBER 10, 2017

While the execution of a conventional strategy lends itself to linear progress and clear benchmarks, innovation often proceeds by S-curves , moving at a slow crawl until it explodes at an exponential rate. That’s why good managers put so much focus on measuring and managing return on investment (ROI) as a basic operational practice.

ROI 28

ROI Operations Enterprise Research 28

Harvard Business

NOVEMBER 2, 2018

And research shows that once women and people of color join tech companies, retention rates are much lower than that of white men, often due to bad treatment in the workplace. We believe that investing in our local community is the moral thing to do, but what’s the cost and ROI of program like this?

Company 33

Company Recruiting Recruitment ROI 33

Harvard Business

FEBRUARY 16, 2017

According to Gallup’s oft-cited research on the topic , just about one-third of U.S. But based on our research with several large companies, we want to offer a word of caution: Engagement is often an ambiguous term. The holy grail of today’s workplace is high employee engagement. employees are engaged on the job.

Productivity 50

Productivity Metrics Culture Data 50

Harvard Business

DECEMBER 28, 2016

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). The leader doesn’t have to know everything about the business, research methods and analytics, or strategy to be effective. There are many obstacles and detours that can prevent full ROI from your CX program.

Metrics 32

Metrics Data ROI Benchmarking 32