Apparel, Management, Metrics and Video - Management Consulting Connection

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Apparel

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Companies Are Working with Consumers to Reduce Waste

Harvard Business

JUNE 7, 2016

Some retailers and manufacturers—in the apparel, footwear, and electronics industries—have launched programs to make their customers interested in preserving their products and preventing things that still have value from going to the landfill. Instead of discarding their old worn-out denim, customers bring them in to be renewed.

Company

Company Apparel Retail Metrics

An Emotional Connection Matters More than Customer Satisfaction

Harvard Business

AUGUST 29, 2016

Companies deploying emotional-connection-based strategies and metrics to design, prioritize, and measure the customer experience find that increasing customers’ emotional connection drives significant improvements in financial outcomes. Of course, it’s necessary to provide customers with what they say is important.

Retail

Retail Apparel Financial ROI

Companies Are Working with Consumers to Reduce Waste

An Emotional Connection Matters More than Customer Satisfaction

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