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Our thought leadership predictions for 2021

The Source

The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. Here are our top three: A more agile mindset. From our unique position looking across the whole thought leadership landscape, we believe there are some key trends that will help to shape 2021.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Technology combined with data is a matter of life and death for professional services firms where the “product” is a combination of insights and expertise. Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization.

Agile 52
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5 retail strategies that are here to stay

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Meeting these challenges while reducing cost to serve will require a digital-first, customer-centric approach. More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. The unprecedented product and human demands that came out of the pandemic tested retailers’ resources.

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How Volvo Reinvented Itself Through Hiring

Harvard Business

Many legacy companies would like to transform themselves into agile, talent-first organizations. But when some CEOs in this position look at the people they employ, they discover a problem: a swath of their existing team doesn’t have the necessary skills or metabolism for change to meet the new challenges.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. New products, data breaches, recalls, and inclement weather are just a few examples of the good, bad, and ugly of Black Friday shopping. Black Friday shopping is stressful.

Retail 26
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7 Tenets of a Good CEO Succession Process

Harvard Business

While some situations demand outside successors — such as a turnaround or a discontinuous shift in the industry and strategy – we believe that internal candidates remain the future CEOs-of-choice. Does he or she possess the agility and courage required to make difficult choices? How does this impact his or her leadership?

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business

To meet these challenges, we see three priorities for developing the next generation of leaders in the “work-disrupted” age: Mastery of Digital. Similar to the advance of “standardized process” in the early 20th century, digital is not just the new product to offer our customers (e.g.,