1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harmonious Workplaces

OCTOBER 26, 2023

They serve in project management roles, accounting roles, training and development roles, logistics roles, health and safety roles, and even roles in culinary procurement and sanitization. Effective Recruitment My wife coordinated the volunteer recruitment for the marching band. Always strive to keep your volunteers in the loop.

Nonprofit 52

Nonprofit Sports Recruiting Recruitment 52

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Again, business leaders will need to prepare employees to make the most of the latest tech and provide ongoing support and training.

Data 52

Data Agile Tools Talent 52

1 to 1

JANUARY 18, 2022

A well designed IVR can increase customer satisfaction and improve contact center operations and KPIs greatly by decreasing user effort with digital interfaces. Contact center associates operate in various industries across the globe, whether it be onshore , offshore or nearshore. What is a chatbot? The best fit. Learn more.

Tools 26

Tools Trends eBook System 26