2022, Media, Metrics and Talent - Management Consulting Connection

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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. In 2022 great EX is a priority. Put employee needs on top. and elsewhere.

Strategy

Strategy Strategy Strategy& Talent

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Another speaker who underscored the intersection of CX and EX was Penny Stoker, talent leader, executive functions, at global consulting firm EY. Stoker said during a briefing with analysts, media, and investors. “So

Report

Report Healthcare Airlines Trends

2022 wage strategies: How contact centers can face the Great Resignation

Show report: CX and EX inextricably linked, with empathy as the glue

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