1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Epicflow

JULY 12, 2022

At the same time, the talent component shouldn’t be left aside: data alone cannot lead companies to success without human expertise to use in an efficient way. . Apart from leveraging data for more efficient decision making, what other characteristics are peculiar to data-driven organizations?

Data 96

Data Analysis Efficiency Survey 96

1 to 1

JANUARY 21, 2022

At NRF 2022: Retail’s Big Show , retailers and industry experts outlined the future of retail experiences and the challenges they face in meeting consumers’ raised expectations. 1. Do you want a high-touch immersive experience or is it about efficiency and convenience, or something else?”

Retail 32

Retail Training Training Trends 32

Brimstone Consulting

MARCH 27, 2023

Was he working efficiently or just working hard? This became a virtuous cycle of the empowerment, efficiency, and pride that accompanies a shared workload and a superior outcome. He was exhausted. The coach helped the leader to get curious about the drivers of his exhaustion.

Case Study 52

Case Study Case Studies Case Interview Study 52

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Empowering talent. Again, business leaders will need to prepare employees to make the most of the latest tech and provide ongoing support and training.

Data 52

Data Agile Tools Talent 52