Remove 2022 Remove Development Remove Efficiency Remove Metrics
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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

Meeting employee needs and equipping them with the right tools with be critical in 2022. We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. In 2022 great EX is a priority. Put employee needs on top. and elsewhere.

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3 Major Forces Disrupting and Transforming the Professional Services Landscape

Progressus

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Deloitte’s 2022 Tech Trends came to that same conclusion. The one-size-fits-all model doesn’t cut it anymore. It should be a symbiotic relationship.

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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

In a nutshell, AI automates repetitive tasks and makes predictions thereby increasing efficiency, streamlining the workflow, and improving decision-making. Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Step #4: Develop a digital transformation strategy Now that your current capabilities and future goals have been collected, it’s time to act.

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