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2022 wage strategies: How contact centers can face the Great Resignation

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With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

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Driving Digital Transformation in Aerospace & Defense: Recent Technology Trends

Epicflow

The technology allows A&D organizations to transform their manufacturing processes, improve safety, optimize customer service, system management, and, of course, transform military operations. The use of artificial intelligence in aerospace and defense is growing – it drives innovations both in manufacturing and on the battlefield.

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Saving ?osts in a Long-Term Perspective: How a Resource Management Solution Will Help You Gain More in the Long Run

Epicflow

2] The thing is you can improve profitability and save money without taking aggressive cost-cutting measures. To achieve this, you should analyze your business processes, improve operational efficiency, and identify the causes of excessive expenses. Cost Cutting: Importance of Strategy, Risks Posed. Gulati, Ranjay et al.